Returns and Refunds
We want all customers to be happy with their purchase and to feel that they have had a great experience with Confetti Master. If anything you purchase from Confetti Master is faulty/defective or unusable in any way, WE WILL GIVE YOU A FULL REFUND INCLUDING RETURN COST.
WE DO NOT OFFER FREE RETURNS FOR ANY OTHER REASON – For shipping purposes confetti cannons are classed as “Dangerous Goods” which means any courier must be notified what they are transporting. They have a UN number of UN3164.
It is the customers responsibility to make sure the order is packaged correctly and returned to us in a safe and secure manner, the customer accepts liability for any damage or loss of value incurred during transit.
Once a purchase has been returned to us we are happy to give a refund, including our original shipping cost, as long as the goods are in a saleable condition.
Please contact us within 30 days of purchase if you would like to return any items.
Our Return address is:
Confetti Master – Returns, 8 Badgers Folly, Castle Cary, BA7 7BF.
Custom cannons by their nature are custom made and we do not offer refunds unless faulty.
We will always try to resolve any issues to a customers satisfaction, please don't hesitate to give us a call if you have a problem or query and we will be happy to help.